Can a Great Product Trump Bad Customer Service?
I will be the first to admit that I am an Apple addict. It is probably an unhealthy obsession at some times, just ask my wife. In other words, I am a typical Apple customer. I own more Apple gear than most high schools (but less than Al Gore). My MacPro, MacBook Pro and iPhone make me especially happy and productive.
However, I cannot quite understand how a company like Apple, who can successfully focus so much time and energy on the User Experience, can fail so miserably at servicing their customers.
Flip3D vs. Expose
I’m trying to get my brain around the concept of Microsoft Vista’s Flip3D interface. Someone put a lot of time and energy into the concept to add value to their Operating System. In fact, Microsoft calls it a “Productivity Addon.” My question is: What is the value added?
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