Jun 23
Can a Great Product Trump Bad Customer Service?
I will be the first to admit that I am an Apple addict. It is probably an unhealthy obsession at some times, just ask my wife. In other words, I am a typical Apple customer. I own more Apple gear than most high schools (but less than Al Gore). My MacPro, MacBook Pro and iPhone make me especially happy and productive.
However, I cannot quite understand how a company like Apple, who can successfully focus so much time and energy on the User Experience, can fail so miserably at servicing their customers.
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